Working Time：Monday - Friday 9 AM - 5 PM EST
Phone
Tel: 1-877-856-5229
Live Chat
•Please feel free to chat with us if you have any questions about products, payment or shipping.
•Click the orange widget on the right bottom of the page.
•If we are offline, please leave a message with your name or order number.
Questions before your order
•Please email support@ivyrobes.com for any before-order questions, we will reply you within 24 hours.
Questions after your order
•If you have any other after-order question, please submit a chat online, we will reply you within 24 hours for any order question.
Once the order status shows" completed," this means the order was shipped out.
Track Shipping Status
•Once the order status shows" completed," this means the order was shipped out.
•You can find the tracking number by login My Account or at the bottom of the shipment email. Please use following link to get the tracking information.
•(If the direct link of tracking number does not work, please use following tracking link)
•If you cannot find the tracking number or cannot track the order, please contact us. We are glad to help you.